Legal · Grievance
7 dayswritten reply
If something goes wrong.
One named person reads your complaint and replies in writing, on fixed timelines. We acknowledge it within 2 working days, answer within 7 days, and escalate it to the programme head if needed. School of Immigration is a product of Angels Immigration & Education Consultant.
You can raise anything to do with the school.
Parents may write on a learner's behalf, with the learner's consent. A disagreement over a refund amount or date starts here too, and is decided under the refund policy.
Admission and class
An admission or interview decision, a class or a trainer, attendance or a score.
Money
The fee, an invoice or a refund.
The floor and your data
Anything on the live floor, or anything about your data.
Conduct and messages
The conduct of a team member or an associate, or an ad or message that seemed wrong to you.
Three lines are enough.
We take a complaint in writing and answer it in writing, so that both sides have a record. You can also hand in a written complaint at the office, and the coordinator gives you a receipt the same day.
"Grievance" and your name
On WhatsApp, or by email to admissions@schoolofimmigration.com, in the first line or subject.
What happened
Tell us when it happened and what it concerns, with the batch code MOH-2027-01, the date and who was involved. Attach any screenshot or document you have.
What you want
It could be an explanation, a correction, a refund, or another remedy.
Acknowledged, answered, escalated.
- Within 2 working daysAcknowledgement
The grievance officer confirms in writing that the complaint has arrived, gives it a reference number and says who is looking at it.
- Within 7 daysReply
The reply says what was found, what will be done, and by when. If more time is needed, you get a new date with the reason.
- Within a further 7 daysEscalation
Not satisfied? Write "escalate" in the same thread. The programme head (Vinay Hari) gives the final written decision.
One officer, one log.
The grievance officer
The grievance officer is the school's coordinator. The name is still to be announced and will be written here before 13 November. The same person is named for data complaints, as the privacy notice says.
If the complaint is about the coordinator, write "Grievance, programme head" and it goes straight to the programme head.
The log
Every grievance is logged with its date, reference number, subject, reply and outcome. Only the grievance officer and the programme head see the log, and it is kept for 5 years.
Making a complaint has no adverse effect on your teaching, scores, attendance or refund. If it ever did, that would itself be grounds for a complaint.
Your rights
Your rights stay yours.
- The consumer forumThis process does not reduce your right to approach a consumer forum in any way. You may go there at any time, with or without this process.
- Data complaintsA data complaint can be taken further to the Data Protection Board of India.
- Which document decidesRefund disputes are decided under the refund policy and the enrolment agreement, and everything else under the terms. You may nominate another person (a parent, a friend) to write on your behalf.
- No phone callsWe do not make or take phone calls. Once your application is complete, you can ask your questions on WhatsApp at +91 85910 18586. Process of 7 October 2026. The grievance officer's name will be here by 13 November.
Write your complaint
Start with "Grievance" and your name.
Write "Grievance" and your name on the school's WhatsApp, +91 85910 18586. A complaint is read by a person, whether or not you have applied. We do not make or take phone calls. You can also email admissions@schoolofimmigration.com. Both office addresses are on the contact page.